Customer Service Leaders Association

B. Member Benefits.

Our most popular member benefits include a book summary of the month to grow your company, key articles and ideas each month, watch recent speakers, network with other members, get intros, set up times to meet up with key members, and more for 12 months.

C. Gain a Powerful Network.

The network of high level CCO and upper Customer Service leadership members is powerful. You will be in a exclusive group of movers and shakers with their expertise on display. It is a delightful group full of ideas and experience who are interested in seeing that you succeed.

D. Exclusive On-Demand Access to the World's Top Customer Service Leaders.

Log in to your member portal to find key presentations on demand. Choose when you want to listen to the topic of your choice. Gain knowledge from leading executives sharing thier wisdom and advice about your industry.


• Honeywell, Adrian Paull, Vice President Customer and Product Support.
  Presenting: "Formation of a Technical Operations Service Center."

• State Farm, Susan Waring, EVP & Chief Admin Officer.
  Presenting: "Customer Service Case Study."

• Cox, Lewis Simons, Executive Director of Online Customer Care.
  Presenting: "Taking Care of Your Customers Online."

• Reuters, Eran Barak, Global Head of Marketing and Strategy in Collaboration Services.
  Presenting: "What Exactly Is Customer Service? Defining the Art."

• Phillips Healthcare, Reinhold Grellman, Senior Director of Customer Services.
  Presenting: "Value Added Customer Service."

• GoDaddy.com, Miguel Lopez, VP Customer Care.
  Presenting: "Going the Extra Mile for our Customers."

• Wells Fargo, Chris Baker, SVP of Client Experience.
  Presenting: "Enlisting Trust in Your Clients."

• Oracle, Robert Barrios, Senior Director, Customer Support.
  Presenting: "How Customer Service and Sales Can Work Together."

• Subway, Paula Gomez, Strategic Customer Experience Manager.
  Presenting: "Exceptional Customer Service."

• Florida Power & Light Company, Lori Ann Deutsch, Manager, HR Employee Services.
  Presenting: "Energizing New Hires While Streamlining Onboarding Processes."

• Sabre, Jean Shaw, Vice President Global Customer Support.
  Presenting: "Best Practices in Globalizing and Centralizing Customer Support."

• Cox Communications, Lewis Simons, Executive Director, Online Customer Care.
  Presenting: "Online Self Service Evolution."

• Boston Consulting Group, Andy Maguire, Vice President.
  Presenting: "Customer Experience for Profit"."

• Carlson Restaurants / T.G.I. Friday's, John Butler, Manager, IT Business Support.
  Presenting: "Engaging and Motivating Your Service Desk Team."

• Diebold, Dennis Deering, VP of Global Service Operations.
  Presenting: "Planning and Support. Remote Services."

• Thomson Reuters, Eran Barak, SVP, Global Head of Community Strategy.
  Presenting: "Social Networks – a new way to support your customers."

• CA, Malcolm Ryder, Director of Services.
  Presenting: "How to Use Technology Tools to Better Serve Your Clients."

• Loews, Alan Momeyer, Vice President of Human Resources.
  Presenting: "Building a Branded Employment Experience."

• Xerox Corp, Charlie Alexander, VP, Worldwide Quality and Customer Loyalty.
  Presenting: "How Service Can Enable Better Product Development – Every Time."

• Vonage, Bill Solomon, VP, Customer Care.
  Presenting: "Learning & Development for Contact Centers – the Impact on Customer Experience."

• Luxottica, Steve Ellis, Sr. Director Customer Care.
  Presenting: "Customer Effort, Why Bother?"

• Cox Communications, Mallory Luce, Product Manager, Digital Experience Team.
  Presenting: "Target-State WEB & Self-Service Evolution."

• John Wiley & Sons, Rich Bigger, Director of Customer Relations.
  Presenting: "Maintaining Customer Relationships in a Turbulent Marketplace"."

• Papa John's Pizza, Brent Engel, Operations Support & Training.
  Presenting: "How We Serve Service Up Right!"

• Sabre, Brant Deranger, Vice President, Service Delivery.
  Presenting: "Customer Service Evolution Tips and Tactics."

• AMC Theatres, Brien Hall, Manager, Guest Services, Social Media.
  Presenting: "Going Social: The Role of Social Media in Today’s Customer Service Strategy."

• Behr, Rebecca Rankin, Director of Customer Care.
  Presenting: "Engaging Reps in the Call Center."

• Vonage, Bill Solomon, V.P. Customer Care.
  Presenting: "Learning & Development for Contact Centers - the Impact on Customer Experience."

• AMC Theaters, Heather Morgan, Director, Guest Experience.
  Presenting: "The Role of Social Media in Today's Customer Service Strategy."

• Agilent, Eric Senesi, V.P. Worldwide Customer Support & Services.
  Presenting: "Global Support Best Practices."

• Behr, Rebecca Rankin, Director, Customer Care.
  Presenting: "Leading Change in a Call Center."

• Family Dollar, Barbara Pretzer and Karen Sell, Divisional Vice President of Customer Care Technology Support.
  Presenting: "Transforming the Helpless Desk to Customer Care Support."

• Herman Miller, Al Gruppen, Customer Excellence Sr. Manager.
  Presenting: "Customer Care Case Study."

• Plantronics, Ed Romson, Senior Director, Global Customer Care.
  Presenting: "Helping Customers Help Themselves: Customer Care in a Unified World."

• Xerox Corporation, Charlie Alexander, Vice President - Worldwide Quality and Customer Loyalty.
  Presenting: "How Service Can Enable Better Product Development - Every Time."

• Gulfstream Aerospace Corp, Greg Hammerstein, Director.
  Presenting: "Determining the Optimum 'Mix' of Service Methods."

• The Cheesecake Factory, Pat O'Neill, Director of Guest Services.
  Presenting: "Implementing Customer Service Strategy."

• YRC Worldwide, Mike Brown, VP Strategic Planning & Marketing Communications.
  Presenting: "Internal Branding for Customer Service."

• CSX Transportation, Shelley Mast, VP of HR and Customer Service.
  Presenting: "How to Kill an Anecdote."

• New York Life, Vivian Myers, Asst. Vice President Customer Service.
  Presenting: "Staffing Models for Customer Service."

• Gulfstream Aerospace Corp, Greg Hammerstein, Director.
  Presenting: "Exceeding the Needs of the World's Most Demanding People."

• Aflac, Virgil Miller, VP Customer Service Center.
  Presenting: "Customer Experience and the Impact on Customer Loyalty."