Can we share a registration subscription?

Each registration is for a single person and each user should have their own registration login. Sharing is cause for immediate termination, please send any questions or report any abuse at Service@CustomerServiceLeadershipSummit.org


Why are so many top customer service executives willing to speak?

Most top executives rose to their positions by implementing best practices and developing others in order to exceed their organization's goals. They are true professionals who continuously strive to learn about new best practices to stay current and helping others succeed comes naturally to them. Leading presentations and discussions provides them with the ideal platform to exchange and learn about the latest best practices, what is working, what is not, and the best pathways to make their own organization more successful.


What is the cost?

Just $199 covers you for the full year -- everything is included (monthly meetings, summaries, and all membership benefits) for 12 months.


Can I earn CPE / CEU education credits?

We provide completion certificates which you may submit to your accrediting entity for possible credit. We are not pre-certified but most accreditation entities honor other sources of learning as long as the date, topic, content, length and attendance can be confirmed (these are all contained in our completion certificates).


Can I get a copy of your W-9 form?

Click here to download our W-9 form.


Participation Agreement.

Our full participation agreement and privacy policy are located  Here


Additional questions?

Click here for various ways to ask us questions directly.


Join Now      


Conformity is the jailer of freedom and the enemy of growth.    - John F. Kennedy


"I think networking outside your industry is critical to keep the flow of new ideas coming into your mind, and your organization."
- Jim McComb, SVP, Bank of America

"I like your service very much. "
- Thomas Berner, E.V.P., First Capital

"Talking to peers and sharing best practices -- it's very powerful. Even at my level of experience, I still learn new things."
  - Michael Frankel, Sr.V.P., LexisNexis Group

"Networking is a lifeline to being successful and to helping your group achieve your goals. You have to have a fresh perspective."
- Eric Thomas, Novell

"It's amazing, how giving companies are to share their best practices. It's an awesome way to move forward; it's a diversity of experience, a diversity of knowledge, you can tap into."
- Ron Reighter, VP, Sun Trust Bank

"Networking is very valuable in not only finding and bringing in the right people for your organization, but in keeping connected with others. You can exchange ideas and learn from other people's experiences."
- Dov Shenkman, SVP, OfficeMax

"Networking helps me review business issues with peers. And of course, by networking, I am able to hire some of the best people to join the Go Daddy family."
-Michael Zimmerman, GoDaddy.com

"The staff and facilitators are wonderful!"
  - Shirley Weis, Mayo Clinic